Terms & Conditions

Virtualoom’s Terms & Conditions 

Last reviewed: 20th March 2022

All clients are bound by these terms and conditions. 

All content on this site © Virtualoom 2019-2020. No content is to be used without consent. 

1.0 Payment Terms 

1.1 Payment types accepted is BACS.

1.2 Cancellations made within 7 working days of the agreed shoot date will be subject to a 20% fee of the total quote amount.

1.3 Cancellations made within 3 working days of the agreed shoot date will be subject to a 50% fee of the total quote amount.

1.4 Cancellations made on the day of the agreed shoot will be subject to 100% of the total quote amount.

1.5 Late invoices will incur a fee of 2% every 28 days the account remains unpaid.

1.6 Virtualoom reserve the right to re-poses any material or services that have been associated with the project while an account remains in arrears. Continuing to display work produced by Virtualoom will be in breach of copyright law. 

2.0 Quotations & Pricing 

2.1 Quotations remain valid for 28 days from date sent.

2.2 Quotations will contain any additional charges that we (Virtualoom) estimate will be incurred. Should there be any extra charges during the project, we will notify the designated shoot contact prior to continuing any work.

2.3 Our pricing is subject to change without notice. This could be an increase, or decrease in advertised or previously quoted rates. This also applies to white label customers. A fixed pricing plan can be agreed, although this will be subject to review every 6 months.

2.4 All virtual tours come with 3 months of hosting included, unless stated otherwise. Following the 3 months, hosting fees will apply at £5 per tour per month. 

3.0 Copyright & Usage

3.1 Virtualoom remain the copyright holders of all work produced, this includes all:

– Photography

– Virtual tours

– Videography

– Floor plans

3.2 Virtualoom reserve the right to display on it’s work the standard copyright logo (c) plus year of creation and / or the words ‘Produced by Virtualoom’.

3.3 All work produced by Virtualoom can only be used as agreed during the initial project discussions. If the work produced is used in a way that may be in conflict with Virtualoom’s working ethics or practices or used in direct competition we reserve the right as copyright holders to repossess work created.

3.4 Finished tour projects will be featured on our website.

4.0 On Site

4.1 It is the clients responsibility to ensure the locations are ‘dressed’ and suitable for the shoot and to the standard they expect. A Virtualoom photographer will not ‘dress’ a location and will shoot the rooms as presented. Any photography that requires a re-shoot due to a lack of preparation will be charged for as per our pricing structure.

4.2 If delays are attributed to lack of preparation on the client’s side, additional charges will be made on the final invoice at our standard rate of £50 per hour.

4.3 Health & Safety regulations are the responsibility of the client and site owner. If our photographer feels their safety may be in danger they have the right to stop all work. 

4.4 Models / live subjects used within photography / virtual tours that are under the age of 18 will need to have permission from a parent / legal guardian. Where possible, this must be arranged prior to the shoot to avoid any delays.

4.5 Models / live subjects used within photography / virtual tours will need to have given permission for their picture to be taken and used within your tour. Where possible, this must be arranged prior to the shoot to avoid any delays.

5.0 Production

5.1 It is the responsibility of the client to ensure that the tours are suitable for their own website. Virtualoom will always help the client’s web developers, although the final responsibility is with the client. 

5.2 Projects are, on average, completed within 1-3 working days of the shoot date, providing subsequent information we require has been provided in a timely manner (i.e. logos etc). More complex tours will vary in completion times and expected completion dates will be outlined in your quote.

6.0 Liability

6.1 Virtualoom cannot be held responsible for any damages incurred as a result of the services provided. Virtualoom cannot be held liable for any costs associated with failure of its performance with regards to the services produced.

6.2 Virtualoom cannot be held responsible or liable for any costs incurred due to a delay in the production of any of our services, as due to the nature of work exact time limits cannot be specified.

6.3 These terms and conditions are subject to constant review, always ensure you have read the latest version prior to any project.

7.0 Warranty & Performance

7.1 Due to the nature of our services, Virtualoom do not offer any warranty. If you identify any bugs or errors, these must be made clear to us within 30 days of receipt of the goods / service.

7.2 All our tours are produced to be run on Adobe’s Flash platform or using HTML5 technology. Due to the constant changing nature of flash and HTML5, we cannot guarantee that in future updates our tours will perform as when produced. We do however always keep an eye on technological advances and always ensure our tours comply with current releases.

7.3 Flash & HTML5 performance varies on different computer setups. For example, as there are now many different browsers available on the market this may have an effect on the tours performance. This also applies to a machines memory, broadband speed and also the type of computer i.e. MAC, laptop, Iphone, Netbook etc. Just like a computer game will perform differently on some computers or not at all if the setup is not right. Virtualoom cannot be held responsible for tours that do not run on some users computers. 

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